Technical FAQs
|
|
Q. How do I download the toolbar?
A. 1. On our homepage, http://www.give2network.com, click on the ‘Download the
Toolbar’ link.
2. A pop-up window asking if you would like to run or save this file should appear.
Click Run.
3. On the next window it will ask you to choose a location to install, it is recommended
to install the toolbar in the suggested folder. When you’ve chosen a desired folder
click Install.
4. Once the setup is complete it will say completed above the green bars.
5. You can now close the installation window.
6. A new browser will automatically open and you will see the Give2Network
toolbar at the top of the browser.
7. Follow the steps on this new browser in order to register an organization to
your toolbar.
|
|
Q. I can’t see my toolbar. Help?!
A. If you successfully installed the toolbar and it is still not appearing; click on
the ‘View’ button on the top of Internet Explorer and select the toolbar option,
and make sure that ‘Give2Network Toolbar’ is checked. If it is not you can
try to reinstall the toolbar, if it is still not visible please contact our technical
support at support@give2network.com.
|
|
Q. How do I uninstall the toolbar?
A. There are two ways to uninstall the toolbar. 1) You can open the options menu on
the toolbar and select ‘Uninstall’; the options menu can be found by clicking on the small icon represented by two gears located on the right-hand side of the toolbar, 2) Or you can remove it from Add/Remove Programs
in your computer’s control panel.
|
|
Q. I want to support a different organization, how can I update my toolbar?
A. If you would like to change the organization your toolbar is registered to, please
visit this link
and follow the process to re-register the toolbar to a new organization
of your choice.
|
|
Q. I already downloaded the toolbar, but haven't selected a group. How can I choose
a group to support?
A. If you downloaded the toolbar but failed to register your toolbar at the pages preceding
the toolbar install, then please visit this site in order to register an organization
to your toolbar.
|
|
Q. I uploaded my image for the toolbar, but it's not there. What do I do?!
A. First make sure that your image follows the criteria presented on the ‘Toolbar Configuration’
page. If you are sure it meets that criteria then try to upload it again. If it
continues to fail, please contact technical support and they will be able to manually
upload your image.
|
|
Q. Can I use the toolbar for any browser?
A. Currently our toolbar is only supported using Internet Explorer. Stay tuned for
Firefox support.
|